99.999% UPTIME GUARANTEE

The strength of our infrastructure and support systems makes it possible for VISOX.COM to offer an industry-leading 99.999% Guaranteed Uptime policy, covering all Web sites hosted on our servers. Subject to the terms of the Guaranteed Uptime policy ('SLA'), a customer's Web site will be up and available at least 99.999% of the time in any given calendar month, or the customer will receive a credit towards their next month's hosting bill, according to the current Service Level Agreement.

Should VISOX.COM not be able to provide services guaranteed by the current SLA, the following service credits will be issued:

• 1 or More Hours Downtime = 1 Day Credit
• 4 or More Hours Downtime = 1 Week Credit
  
  Downtime is referred to as our network equipment being down. We do not possess control over the Internet, therefore we cannot guarantee that you will be able to access your site due to circumstances beyond our control. We guarantee that our network will be up and functioning 99.999% of the time per month.

In order to receive your credit you must do the following:
1) Document your web site downtime in writing.
2) Have your web site downtime verified by VISOX.COM.

Please send the request to: downtime@visox.com

MONEY BACK GUARANTEE

VISOX.COM has a solid reputation for providing brand name hardware, ultra fast premium bandwidth, and a reliable network facility. Our over the top customer service team is highly responsive and has extensive experience supporting all types of servers and applications. We are so confident that our customers will be more than satisfied with our service, that we are proud to offer a 30 day Money Back Guarantee.

VISOX.COM GUARANTEES:

• Your server will be provided free of any hardware or software defects.
• Your server will receive uninterrupted power and network service.
• Our service team will be available to you via phone or ticket system 24/7/365.

If we fail to meet our commitment to you, we will refund your purchase price*

Terms & Conditions*

• Guarantee applies to first time clients only.
• 30 Day period begins the date when client receives login information.
• Refund will be provided only if: customer experiences technical problems caused or related to items 100% controlled by VISOX.COM.
• Refunds are not given for downtime caused by client actions or 3rd party software.
• Domain name registration fees are non-refundable
• Refund offer only applicable to credit card or Google Checkout payment for shared hosting accouns. Other forms of payment are non-refundable.
• Refund is granted a VISOX.COM's sole discretion.
• Refund decisions made by VISOX.COM are final.